IELTS Cue Card/ Candidate Task Card 688 with Model Answer

Talk about something you were disappointed about

: You should say

what it was about
when it happened
why it disappointed you
and explain how you felt about it

: Model Answer

Everyone expects something good when they buy any electronic goods but I was highly disappointed with a mobile phone bought from a globally renowned manufacturer. I could not use the cell phone for around two months. It got seriously damaged without any reason

In March of the year 2016, I had bought an iPhone 5 manufactured by Apple. This is a globally renowned brand and sells its products around the world. This is also considered as the most pricey product on the planet. Everything is okay. The hardware and software combinations are fine and undoubtedly the products provide the best possible services. Considering all the other issues, I bought the phone set from a local iPhone selling store in Singapore. The selling authority asked me to reach them in the case of any trouble with the phone. But there were no chances of such events to contact them again over any defects or problems with the phone. The phone worked well for a couple of weeks and from the second month, a few symptoms appeared. The phone screen got blurred and some noises on the screen appeared as well

The screen problem appeared exactly from the second month after buying the phone. As I was instructed, I took the phone to the retailer who sold it to me with necessary documents. They received the phone cordially and asked me to meet them a couple of days later. Accordingly, I met them and they handed the phone over to me and assured that the problems were gone. To my surprise, the problem appeared again and now it was happening twice than before. The phone set frequently restarted and the screen was looking awful. It appeared that the screen became the place colour. A wide range of colours was playing on the screen while the display was not working. I tried to install the OS several types but it did not accept the new install. So, I had to go back again to the selling store and this time they asked me to come after a week. They also ensured me to look into the matter deeply. In between, I made a phone call at the store and came to know that the phone set is defective and the display will not be okay anymore

Though the selling store replaced the phone to me, I was disappointed highly with the poor quality of the product. It may happen that the specific phone set that I bought was of below standard but not all the products are the same. By the same time, the selling authority has agreed to replace the handset shortly. Despite all the positive issues, I did not get any comfort of my mind. This was the very first Apple product for me and I bought it after saving my pocket money given by my dad. So, it was a happy moment for me when I bought the phone and my happiness turned upside down when the phone started trouble. The technicians at the Apple approved selling store in Singapore could not figure out the problems of the phone initially and later they come to the decision that the display of the phone was defective. So, I was disappointed about the issue that all my efforts resulted in having a defective handset

I was emotionally imbalanced after the event. I have been using the replaced cell phone but I the days are fearsome. I am afraid of experiencing the situations again and if such happens, the selling authority would not allow me to replace the phone again. A blended form of emotions attacked me when I encountered the problem with the phone set. At first, I was amazed at the colour change of the display and then became worried when the colours were frequently changing. I got afraid when the set started restarting frequently in the second time. I heard many rumours about phone bursting and the issue made me concerned lest my phone set does not get burst as if it bursts, I would not be able to replace the set. Fortunately, nothing worst like that happened and still, I am using another similar phone which is serving me well. But when I remember about the earlier iPhone 5, I feel sad