IELTS Cue Card/ Candidate Task Card 919 with Model Answer

Describe a problem that a friend of yours had and you solved it

: You should say

what type of problem it was
who have had this problem
how you knew about it
and explain how you solved it

: Model Answer

The problem I would like to talk about that I solved for a friend was related to the way he used his mobile phone. My friend was experiencing the trouble and almost all the applications were crashing after their launch. Even the phone remained nonresponsive in a regular interval. She was using an iPhone 5S. And it had some issues that she could not bear with. So, she came to me for a solution

Maria is my college friend and a neighbour too. We live in the same apartment block here in the Ho Chi Minh City in Vietnam. She told me that she had been facing the predicament for the past couple of days. And the problem was unbearable indeed. She could not use the phone at all. Even there was a problem in receiving a phone call or dialling someone. Finding no other way, she came to me for a solution

I knew about the problem because I am also an iPhone user. And I have been using the brand since 2012. Moreover, I have solved similar other problems of my other friends. This time, it was not a big deal for me too. I solved the problem within a short time

The phone set actually needed a software update. Maria just used the phone and made social communication. She had no idea that the phone needed software update at regular interval for better performance. For all the reasons, the phone set was malfunctioning. Using my WiFi network, I updated the phone’s software. The phone restarted several times during the update process. Some other apps were updated too in the process. Finally, it was working fine and she was happy with the solution