British Council-Making a hotel booking
Transcript of the podcast
Receptionist: Good afternoon, Orion Hotel, how may I help you
Customer: I’m ringing to confirm a booking I made a week ago. I was expecting an email but I haven’t received anything
Receptionist: I’m sorry the line is rather bad, would you mind repeating that, please
Customer: Yes, I made a reservation on your website under the name of Coutts. George Coutts
Receptionist: Could you spell your surname for me, please
Customer: Yes, that’s C-O-U-T-T-S
Receptionist: And when was the reservation for
Customer: July 23rd to the 29th
Receptionist: Sorry, did you say the 21st
Customer: No, the 23rd
Receptionist: Let me just check if we have your details on the system. Ah yes, here we are
Customer: I put down one double and one single room, but I wonder if I could change that
Receptionist: I’m terribly sorry I didn’t quite catch that. Would you mind speaking up a little
Customer: Yes, I wanted to change the number of rooms. Is it possible to have two doubles instead of a single and a double
Receptionist: Let’s see…oh hold on a moment. I’ve got someone on the other line.
(Speaks to other customer) yes, yeah…would you mind if I rang you back. I’m just dealing with a reservation.Thanks
Customer: Sorry
Receptionist: Yes, sorry about that Mr Coutts, I’m just getting your booking details up now. Yes, we do have another double available for those nights. Was there anything else
Customer: Well, I wanted to know if you did vegetarian food for the evening meal. It wasn’t clear from the website
Receptionist: Yes, we do, but by prior arrangement. But now you’ve requested it, I’ll put that down in the booking. How many people was that for
Customer: Just myself
Receptionist: Very good. Anything else
Customer: Well, we’ve got a very early return flight on the 30th, so we’ll need an alarm call at about 5.30 I should think
Receptionist: No problem sir, I’ll arrange that now. Was that all
Customer: I think so
Receptionist: So you’d like two double rooms for the nights of 23rd to the 29th July inclusive, vegetarian provision for one and an early morning call on your departure. Is that correct
Customer: That’s right
Receptionist: If we can help you with anything else, just give us a ring. We look forward to seeing you in July
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