British Council-Making a hotel booking

Transcript of the podcast

Receptionist: Good afternoon, Orion Hotel, how may I help you

Customer: I’m ringing to confirm a booking I made a week ago. I was expecting an email but I haven’t received anything

Receptionist: I’m sorry the line is rather bad, would you mind repeating that, please

Customer: Yes, I made a reservation on your website under the name of Coutts. George Coutts

Receptionist: Could you spell your surname for me, please

Customer: Yes, that’s C-O-U-T-T-S

Receptionist: And when was the reservation for

Customer: July 23rd to the 29th

Receptionist: Sorry, did you say the 21st

Customer: No, the 23rd

Receptionist: Let me just check if we have your details on the system. Ah yes, here we are

Customer: I put down one double and one single room, but I wonder if I could change that

Receptionist: I’m terribly sorry I didn’t quite catch that. Would you mind speaking up a little

Customer: Yes, I wanted to change the number of rooms. Is it possible to have two doubles instead of a single and a double

Receptionist: Let’s see…oh hold on a moment. I’ve got someone on the other line.
(Speaks to other customer) yes, yeah…would you mind if I rang you back. I’m just dealing with a reservation.Thanks

Customer: Sorry

Receptionist: Yes, sorry about that Mr Coutts, I’m just getting your booking details up now. Yes, we do have another double available for those nights. Was there anything else

Customer: Well, I wanted to know if you did vegetarian food for the evening meal. It wasn’t clear from the website

Receptionist: Yes, we do, but by prior arrangement. But now you’ve requested it, I’ll put that down in the booking. How many people was that for

Customer: Just myself

Receptionist: Very good. Anything else

Customer: Well, we’ve got a very early return flight on the 30th, so we’ll need an alarm call at about 5.30 I should think

Receptionist: No problem sir, I’ll arrange that now. Was that all

Customer: I think so

Receptionist: So you’d like two double rooms for the nights of 23rd to the 29th July inclusive, vegetarian provision for one and an early morning call on your departure. Is that correct

Customer: That’s right

Receptionist: If we can help you with anything else, just give us a ring. We look forward to seeing you in July

Answers